BOOKING, CANCELLATION, & NO-SHOW
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
When reserving time for your appointment, our staff commits to meeting with you at a scheduled time and eagerly anticipates your appointment. Other clients often want to schedule an appointment for an already booked time, and we cannot accommodate them because of our prior commitment to you. Your appointment is scheduled with accuracy and is reserved especially for you.
A credit card is required to book all services. We can charge that card 50% of the Full Price Service(s) if you do not follow the cancellation policy. This charge is non-transferable and non-refundable, serving as a reminder of the importance of adhering to our policy.
If you need to cancel, reschedule, or change complete services within a scheduled appointment, please notify us by two days (48 hours) before your appointment time. This can be done by contacting our staff directly. We understand that schedules change, but we must enforce this policy to make appointments available for other guests. We only ask that you respect our livelihood and other clients' needs. We understand that medical emergencies and life do happen, and we show sensitivity in such situations. If it reoccurs, we reserve the right to ask for full payment before the scheduled appointment. We also reserve the right to refuse service. No Shows are subject to the immediate right to refuse service at our discretion.
NO-SHOW APPOINTMENTS WITHOUT A PHONE CALL WILL BE IMMEDIATELY CHARGED 100% OF SERVICE.
For us to accommodate you and other patrons on time, we respectfully ask that you be on time for your appointment. If you are running a few minutes behind, don't hesitate to contact us, and we can hold your appointment for up to 15 minutes. After 15 minutes, we reserve the right to cancel your appointment and enforce our Cancellation Policy. If we can accommodate the lateness, we reserve the right to start other clients on time for their appointments. Again, we understand that medical emergencies do happen, and we do show sensitivity in such situations.
REFUNDS & RETURNS
At LIVE SALON, we uphold a strict policy of not offering monetary refunds on services rendered. This policy is in place to ensure fairness and consistency for all our clients. No stylist, management employee, or other staff member is authorized to provide monetary refunds under any circumstances. Instead, we offer Salon Credit via a Gift Certificate, a form of compensation that can be used for future services.
Our 7-day policy on services is designed to provide our clients with the flexibility they need. If a client is not fully satisfied with a service, they can return within 7 days for corrections, at no additional cost if the stylist has made the error. Additional fees will only occur if it is a modification based on an error in communication by the client or a significant change is needed at no fault of the stylist or guest. The original stylist or another stylist may perform corrections, ensuring our client's needs are always met. Each stylist will be fairly compensated by management, reflecting our commitment to a fair and balanced approach.
No money will be returned. Salon credit will be given for services or products. The owner of Live Salon is the only person who may grant refunds to salon credit.
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be returned for salon credit or exchange, pending management approval.
Refills are prohibited from returning. Tools can be returned within seven days for money back. Within 60 days of purchase, you may exchange for products totaling the amount of the tool.
WE ARE A TEACHING SALON
Assistant | Artist Training | Teamwork
At Live Salon, we pride ourselves on being a team-based salon. We work side by side, helping and assisting in everything from blowdrying to color formulation. We will forever believe two heads are better than one. No matter what level of artist needs help, a teammate is always ready to assist in upleveling the client's experience. Your appointment may involve working with multiple talented artists alongside the lead stylist, allowing us to deliver the best results. Unity is a central value at Live Salon.
We love to hire new talent, as they are easily moldable and eager to work and learn. We also learn so much from them, as they have a fresh set of eyes and newfound knowledge that more seasoned stylists may have temporarily forgotten. It is rewarding to watch new artists blossom into talented creators. We believe in empowering others to live out their passions. Here at Live Salon, we allow people to thrive.
If you have a preference to work with one artist exclusively, we value your feedback. Please call and let us know so that we can accommodate your request. We reserve the right to refuse services to clients who do not respect this policy. Your understanding and cooperation are greatly appreciated.
WANT TO COME WORK WITH US?
HONESTY
IS THE BEST POLICY
Live Salon prides itself on the quality of its work. However, we only work as well as what we are handed and the guests' honesty. Your Live Salon artist will always do a proper consultation, but sometimes, we must remember to ask important questions, especially when you are a repeat guest. New guests know that we do not judge, and it is of the utmost importance you are honest and "Spill the Beans" on the past services received both professionally and at home or if there is any health issue we should be made aware of.
We ask that you keep a few things in mind. Realize that some factors will affect the outcome of your service and that it is crucial to inform and be honest with your stylist.
Please advise us of any illness, injury, or changes to your health status before any services are conducted. Medications and health issues may lead to unexpected or unwanted results during and after many of the services we offer at Live Salon.
Please advise us if you have any allergies or sensitivities of any kind. We do not wish for you to experience side effects. Our color line is PPD-free, and our lash glue is made explicitly for sensitivities. However, this still does not guarantee that you will not experience a reaction.
Be honest with your stylist about previous chemical services of any kind. If you had highlights two years ago and your hair is down to your waist, that chemical still exists, and we need to know. Again, we do not judge. To meet expectations and ensure proper integrity, we must be aware of the good, the bad, and the ugly.
If you color your hair at home, we need to know. We promise not to scold; however, at-home color can sometimes cause unwanted results, and we must be prepared. Let us know what brand you also use, as some are more dangerous than others.
Acne drugs may thin the skin. Please let us know if you use retinol or other medications that may cause skin injury.
Talk to us about your everyday life and lifestyle. We always want to give you results that you can easily maintain at home.
Please tell us if you have undergone surgeries within the last two years.
Do not be embarrassed to share details of your health, body, or personal life. We have seen and heard it all.
Speak up if you need more clarification on the consultation or price quote. We will be more than glad to go over it again.
If you are unhappy with your results, please give us time to rectify the situation. Please refer to the policies above.
Never feel like you will annoy us. Ask the question, state your concern, and never hesitate.
Do NOT lie. Lying does not help you, the artist, or the result of service.
At Live Salon, we pride ourselves in our relationships with our clients and the quality of our work. We will always underpromise and try to over-deliver, but it is always a team effort between the artist and the guest. Proper communication is always vital.
AFTERCARE
OUR GUARANTEE
At Live Salon, aftercare is a shared responsibility. We're committed to ensuring that the services we provide last as expected. But we need your help, too. By taking a little extra care, you can continue to look and feel your best long after you've left our salon.
Live Salon can only guarantee the long-term results of a service when it's performed using the quality, professional items that we sell directly. We don't hold responsibility for the outcome if other products are used.
PLEASE VISIT OUR PRODUCT PAGE FOR MORE INFORMATION.
SPECIFIC SERVICE
POLICIES
Live Salon custom sprays each guest. Since this is an intimate experience, Live Salon strictly enforces professionalism. Inappropriate behavior is strictly prohibited by staff and guests. We have the right to refuse service.
This goes for any services performed. However, with this service, many guests choose to avoid wearing garments.
Male clients may also be subject to a chaperone artist during service appointments to protect our female artists.
Any client may ask for a chaperone. One will only be provided upon booking with a request.
We do not offer monetary refunds for spray tans at any time. Please follow the aftercare instructions to ensure the tan fully sets and processes and lasts for a determined time.
At Live Salon, we prioritize the use of 'good' quality, 100% human hair for your extensions. Whether we purchase the hair for you or you bring your own, this requirement ensures the best results for your hair. Please note, any hair purchased by the client without our guidance is not guaranteed by Live Salon, and we are not liable for the longevity or quality of such hair.
Synthetic hair melts and cannot be styled with heat. If the hair installed is synthetic, Live Salon will not offer any refund. Suppose hair purchased by Live Salon or a client with Live Salon's recommendation becomes frayed, unmanageable, or damaged due to the client's lack of care or own fault. In that case, Live Salon is not liable or responsible.
For your peace of mind, a deposit is required for all Extension Services, which includes the cost of the hair purchased by Live Salon. In the event that you are unable to attend your extension appointment, please be aware that Live Salon retains ownership of the hair despite prepayment, ensuring the value of your investment.
All clients purchasing their hair must pay a 50% deposit for installation.
In addition, a waiver must be signed at the initial appointment.
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Anything over 35 days from your last appointment or less than 25% of lashes remaining will be considered a Full Set.
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We ask that you do not come to your eyelash appointment with eye makeup on. Removing your eye makeup will cut into your appointment time. We have the right to charge extra for cleansing.
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Please give us 48 hours notice if you need to cancel or reschedule your appointment.
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Gift certificates and discounts may be voided if a 24 hours cancellation notice is not given.
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There are no refunds on any services, packages, or gift certificates.
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Please read the bottom of this page if you have concerns about the retention of your extensions.
When a client comes from another studio, our Lash Artists usually have some obstacles to overcome. Different lashes, techniques, glue, and a chance of getting work may not be as clean as we prefer. We do our best with what we have in front of us and try never to turn anyone away. Because of that, we charge a little extra for the first fill if coming from another salon.
LIVE SALON IS MONITORED BY VIDEO & MOTION SECURITY.
Under State Law, you must be aware that you are under video surveillance that includes sound. There are signs throughout Live Salon. Video clips are only viewed and used if an incident occurs.
PHOTO | VIDEO
You will always be asked if we can take before & after photos or videos. If you consent, the images are property of the artist and Live Salon and may be used on social media, website, advertisements, etc.
CLIENT FORMS
Please fill out prior to your appointment.